We accept Shopify Payments and PayPal. Shopify Payments is integrated with our store and able to accept all major credit cards. Your item will not ship until your payment has cleared.
Please make sure your order is complete and correct before finalizing it. If you submit your order and need to change an item in that order, it is our policy to cancel the original transaction so that you can repurchase to make the correction.
Our processing times before shipping can take up to 1-3 business days. All orders ship the United States Postal Service. You will receive a tracking notification once your item has been shipped. Domestic orders over 13 oz ship USPS Priority Mail. Orders under 13 oz ship First Class Mail and will take slightly longer.
**We do not ship internationally at this time**
Refunds and Exchanges
Due to the nature of our products, used candles cannot be returned or refunded.
To be eligible for a return, the customer must make arrangements with us before sending any items back. An item must be unused and in the same condition that it was received, in the original packaging. Customers are responsible for paying for shipping costs for returning any item. All shipping costs are non-refundable, refunds will be given for the item cost only.
LOST, STOLEN or DELAYED ORDERS
Ohio Wick House is not responsible for stolen packages or any lost items that cannot have the insurance claimed (tracking labels that read "Delivered"). We are also not responsible for errors made by USPS. If your item is delayed past its "estimated arrival date" it is out of our control. We suggest filing a complaint with the USPS. If there is a problem with your shipment, please contact your local post office and give them your tracking number.